Trying to Upgrade from Vista to Windows 7 – Take 2

So this weekend I set aside a block of time (roughly 5 hours) when I wouldn’t need my computer so I could take a stab at trying to upgrade from Windows Vista to Windows 7 (again).

This time, I moved my Documents, Music, Pictures, and Videos (which constitute the bulk of my user profile) into a separate folder on my 2nd hard drive for safe keeping, and then used a 2nd user account to delete the directory junction that linked my user profile to my 2nd hard drive. Then, I moved my (now much smaller) user profile back on to the boot drive (C:), and began the upgrade process again.

The last time I tried this, I thought that the reason the upgrade failed was because of my use of a directory junction to put my user profile onto my 2nd hard drive. So this time, I thought I’d have better luck, since the link was gone and everything was back where Windows probably expected it to be.

Unfortunately, the result of this second attempt was the same as my first attempt: FAILURE. The only difference is that this time the upgrade didn’t take as long (probably because my user profile was so much smaller). However, it still failed in exactly the same way – it got all the way to the very last step of the installation, and then quit, saying:

“The upgrade was not successful. Your previous version of Windows is being restored.”

It then spent some time rolling back the upgrade, leaving me back where I started. When my desktop came back up, I was greeted by this message:

“This version of Windows could not be installed. Your previous version of Windows has been restored, and you can continue to use it.”

No clue as to the reason for the failed upgrade – that’s my next task.

I don’t want to admit defeat (i.e., do a clean install) – an upgrade from Vista Ultimate 32-bit to Windows 7 RC 32-bit should work just fine. I guess I’m going to have to spend some time spelunking through arcane log files to see if I can find out the root cause of the failed upgrade – wish me luck!!

UPDATE: I’m not the only one with this problem – Jeff Atwood (of Coding Horror) had a similar problem and asked for help over on the website SuperUser.com (great place for getting help). Sadly, he did not get any further than me!

14 Responses

  1. ellopp May 30, 2009 / 7:34 pm

    I am in the same boat. Hope that you get lucky and find a solutions for all of us.
    Cheers

  2. Keithius May 30, 2009 / 7:40 pm

    There are precious few people discussing this problem on the web – my searches turn up nothing (except for the occasional bit of “just do a clean install” advice – which I think is a cop-out).

    If I find a solution, I will be sure to write about it – of that you can be certain! Of course, given how much time it takes to “try” each upgrade, I don’t know if I’ll be trying again any time soon. But, we’ll see…

    • JohnnyMI October 11, 2009 / 5:14 pm

      Did anyone get anywhere with this? My system was originally Windows XP Pro, upgraded to Windows Vista Business. I have tried twice to upgrade to Windows 7 Ultimate with no luck. Both times I received the standard “This version of windows could not be installed”. I have ran the Windows 7 upgrade advisor many times. There are no problems found with the upgrade other than a couple of software programs that “may not work correctly” after the upgrade.

      My computer is older, but meets the requirements. AMD Athlon 64 3000+ 2.00 GHz, 1.75 GB RAM, 62.9 GB C: drive with 16.9 GB free, 48.8 GB D: drive with 19.0 GB free. All of these meet the requirements according to the upgrade advisor.

      All of the Microsoft updates have been done on the Vista Business OS and for Microsoft Office 2003.

      All of the OS’s in question are the 32-bit versions. All are legitimately aquired and activated (other than Windows 7 Ultimate that will not work).

      Any thoughts, ideas, suggestions would be greatly appreciated. Searches with Google and on Microsoft’s support sites have been fruitless.

      Thanks,

      John

      • Keithius October 11, 2009 / 7:01 pm

        So far, I don’t think anyone has had any luck with this – there’s a question over on SuperUser.com that might give you some insight, or give you an idea for an approach to take.

        But I don’t have much in the way of hope anymore – I haven’t been able to figure it out (and I’m pretty savvy, being geek and programmer), and even the collective wisdom of a whole bunch of really smart geeks (via the question over on SuperUser.com) couldn’t resolve the issue… so… yeah, I don’t have much hope, unless someone REALLY smart from Microsoft steps in directly to help us!

  3. Eamon October 23, 2009 / 12:55 am

    Hi Guys,

    Same problem… I’ve been having Multimedia Audio Controller issues (my speaker icon on the task bar has an X next to it), and I’ve wondered if this could be a cause.

    My set-up log tells me the following. Any ideas?

    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A77AE\PowerMig.tmp; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A77AE\PowerMig.tmp to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A77AE\PowerMig.tmp[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Persist; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Persist to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Persist[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Service; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Service to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Service[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Software; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Software to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000000_Software[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000001_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000001_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000001_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000002_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000002_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000002_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000003_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000003_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000003_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000004_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000004_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000004_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000005_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000005_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000005_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000006_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000006_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000006_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000007_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000007_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000007_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000008_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000008_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000008_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000009_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000009_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000009_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000A_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000A_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000A_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000B_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000B_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000B_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000C_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000C_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000C_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000D_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000D_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000D_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000E_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000E_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000E_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000F_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000F_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D000000F_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000010_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000010_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000010_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000011_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000011_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000011_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000012_Hardware; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000012_Hardware to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D0000012_Hardware[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D\StorMigDB; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D\StorMigDB to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D\StorMigDB[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D\StorMigSettings; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D\StorMigSettings to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05A962D\StorMigSettings[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AEAD9\MSDTC.LOG; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AEAD9\MSDTC.LOG to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AEAD9\MSDTC.LOG[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AF6C7\DEFAULT.FIL; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AF6C7\DEFAULT.FIL to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AF6C7\DEFAULT.FIL[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080654] MIG Path not found for move target \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AF6C7\NTUSER.FIL; attempting to create it[gle=0x00000003]
    2009-10-22 23:48:13, Error [0x080656] MIG Failed to restore file \\?\X:\$INPLACE.~TR\Machine\DATA\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AF6C7\NTUSER.FIL to \\?\X:\$UPGRADE.~OS\OnlineUpgradeGatherWork\agentmgr\CCSIAgent05AF6C7\NTUSER.FIL[gle=0x00000003]
    2009-10-22 23:50:16, Error [0x0e00da] TOOL ReportSQMRollback: SqmStartUpload failed.

    Thank you!

    • Keithius October 23, 2009 / 8:29 am

      I doubt your audio controller is stopping the upgrade to Windows 7.

      By the way; this isn’t really a support forum – and just dumping your long, long, incredibly long log file and asking us to take a look at it is kind of… rude? So, you might want to try your luck at an actual support site, such as SuperUser.com. I know they have several open issues there for upgrading to Windows 7.

  4. John October 23, 2009 / 5:30 am

    Bummer! I’ve had the exact same problem!!! been searching online all day but haven’t got a clue.

    so now what?

    • Keithius October 23, 2009 / 8:32 am

      Try looking over on SuperUser.com, and if they don’t have anything, ask a question there. There are way, way more smart people over there, and the site is meant for questions like “why can’t I upgrade to Windows 7?”

  5. Mr. King October 29, 2009 / 9:06 am

    Hi everybody.
    I’ve had the same problem updating my Windows Vista Ultimare 32 bit ro Windows 7 Ultimate (RTM). Finally I restored my laptop from the disk image a made before starting the upgrade process. :-(((((

    • Keithius October 29, 2009 / 5:18 pm

      Sorry to hear that. Have you tried asking for help on, say, SuperUser.com? I’m afraid I don’t have any advice to give you. :-(

  6. lattelecom February 2, 2010 / 5:19 pm

    Well done, nice posting!

  7. repair computers jacksonville March 8, 2010 / 4:47 am

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  8. TimL November 16, 2010 / 9:18 pm

    One possible cause of the error “this version of windows could not be installed” is a bad driver. If a driver “crashes” during the install, the Windows 7 upgrade will eventually fail, Windows Vista will be rolled back and the error “this version of windows could not be installed” will appear on the screen.
    I was able to track down a bad driver on my system that was causing my upgrade to fail. After uninstalling the software that used that driver, the Windows 7 install succeeded. In my case, the driver that was crashing was the klim6.sys driver which is part of the Kaspersky 2010 virus software. After uninstalling Kaspersky (and making no other changes) the install of Windows 7 succeeded.
    So, if you are having this problem, and you have Kaspersky 2010 installed… Then remove it and try again.
    If you do not have Kaspersky installed, then use the following steps to identify the driver with the problem:
    1. After the Windows 7 install fails and rolls back to vista _do not reboot_, open the following directory:
    c:\$windows.~bt\sources\
    2. Search this directory for any files with an extension of .dmp
    3. In my case the file was called setupmem.dmp
    4. If you have a .dmp file, then you’ll need to open it with WinDBG. If you don’t have a dump file, then your problem is probably not related to a bad driver.
    5. Download the WinDBG tool from:
    http://www.microsoft.com/whdc/devtools/debugging/default.mspx
    6. You can choose to do a custom install and install just the debugging tools (not all of the redistributable packages and header files)
    7. Start up WinDBG. WinDBG is a powerful, feature rich program with arcane commands, none of which you need to use to find the bad driver.
    8. In WinDBG, select Open Crash Dump File and open your .dmp file.
    9. In the text that flies by, you should see a file such as XXXX.SYS identified as the cause of the crash. In my case it was the file klim6.sys
    10. Google or Bing for the sys file to find out what it is and how you can either update the file or remove it from your system.
    11. Do so.
    12. Run Windows 7 upgrade again.

    • Keithius November 17, 2010 / 10:03 am

      Wow, thanks for the info – I would have thought that we’d get a more meaningful error message if there was a problem with a driver during an upgrade. As it is, trying to figure out what went wrong is almost an exercise in futility – there’s just too little information available to diagnose the problem.

      Still, it is good that you mentioned the problem with bad drivers. Maybe this will help someone someday who is having the same problem. Thanks!

Comments are closed.