{"id":1168,"date":"2008-06-09T17:53:57","date_gmt":"2008-06-09T21:53:57","guid":{"rendered":"http:\/\/www.starkeith.net\/coredump\/?p=1168"},"modified":"2008-06-09T17:53:57","modified_gmt":"2008-06-09T21:53:57","slug":"follow-up-on-comcastic-support","status":"publish","type":"post","link":"https:\/\/www.starkeith.net\/coredump\/2008\/06\/09\/follow-up-on-comcastic-support\/","title":{"rendered":"Follow-Up on “Comcastic Support”"},"content":{"rendered":"

In a follow up to this post on my experience with Comcast Support<\/a>, I have… good news!<\/p>\n

I wrote in to Comcast this morning via their website<\/a> because I was having some Internet trouble – it was being a bit flakey. I wrote to them telling them about my previous experience – which admittedly was probably due to the transition from my old cable provider, Patriot Media, to Comcast (which bought out Patriot Media).<\/p>\n

This afternoon I got a call from a very nice lady at Comcast to follow up on my problem. I consider same-day callbacks to be much<\/strong> better than 3 days later!<\/p>\n

Basically, she apologized for the problem and explained what was going on – what I had already guessed; namely that they are switching stuff around and that’s never perfect.<\/p>\n

I asked about some sort of system to let customers know in advance when work like this will be performed – which apparently they have (it’s email based, which is less than ideal, but at least it’s something). Unfortunately they couldn’t use it in this case, because of the circumstances. (You try acquiring a company and all of its customers and then integrating them with your own systems and see how smoothly it goes.)<\/p>\n

In short, I feel less ill-disposed towards Comcast than I did this morning – my flakey Internet even cleared up shortly after I called (apparently they were having issues in my area and were already working on it). Another case where some sort of “status” would have come in handy (maybe Comcast should have a blog or a twitter account?).<\/p>\n

Is this a case of a company that’s actually changed its ways and has really committed itself to customer service? We’ll see… here’s hoping.<\/p>\n","protected":false},"excerpt":{"rendered":"

In a follow up to this post on my experience with Comcast Support, I have… good news! I wrote in to Comcast this morning via their website because I was having some Internet trouble – it was being a bit flakey. I wrote to them telling them about my previous experience – which admittedly was… Continue reading Follow-Up on “Comcastic Support”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"webmentions_disabled_pings":false,"webmentions_disabled":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"activitypub_content_warning":"","activitypub_content_visibility":"","activitypub_max_image_attachments":3,"activitypub_interaction_policy_quote":"anyone","activitypub_status":"","footnotes":"","jetpack_post_was_ever_published":false},"categories":[3,5],"tags":[155,140,35],"class_list":["post-1168","post","type-post","status-publish","format-standard","hentry","category-personal","category-technology","tag-companies","tag-customer-service","tag-internet","entry"],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pimUj-iQ","jetpack-related-posts":[{"id":1083,"url":"https:\/\/www.starkeith.net\/coredump\/2008\/04\/24\/comcastic-support\/","url_meta":{"origin":1168,"position":0},"title":"Comcastic “Support?”","author":"Keith Survell","date":"April 24, 2008","format":false,"excerpt":"Earlier this week, on Monday, I had some Internet trouble. My ISP, Patriot Media, was recently bought out by that cable company everyone loves to hate, Comcast. On Monday, my Internet stopped working, and so I set about trying to figure out what went wrong. I saw right away that\u2026","rel":"","context":"In "Rants"","block_context":{"text":"Rants","link":"https:\/\/www.starkeith.net\/coredump\/category\/rants\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1363,"url":"https:\/\/www.starkeith.net\/coredump\/2008\/09\/26\/more-foolishness-from-comcast\/","url_meta":{"origin":1168,"position":1},"title":"More Foolishness from Comcast","author":"Keith Survell","date":"September 26, 2008","format":false,"excerpt":"From Slashdot: \"US cable provider Comcast has presented its long-term solution for managing broadband traffic. The new system is set at putting to bed a minor scandal that erupted around the company when it was found that Comcast deliberately limited traffic for certain applications. The company said that under its\u2026","rel":"","context":"In "tech"","block_context":{"text":"tech","link":"https:\/\/www.starkeith.net\/coredump\/category\/technology\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1322,"url":"https:\/\/www.starkeith.net\/coredump\/2008\/08\/29\/comcasts-bandwidth-usage-caps-a-bad-idea\/","url_meta":{"origin":1168,"position":2},"title":"Comcast’s Bandwidth Usage Caps – A Bad Idea","author":"Keith Survell","date":"August 29, 2008","format":false,"excerpt":"You might have heard this already, but Comcast is rolling out bandwith usage caps - specifically, 250 GB per month for all residential Internet customers. Their policy is also \"two strikes and you're out,\" meaning that after your first infraction, you get a call. After the second one, you lose\u2026","rel":"","context":"In "tech"","block_context":{"text":"tech","link":"https:\/\/www.starkeith.net\/coredump\/category\/technology\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":713,"url":"https:\/\/www.starkeith.net\/coredump\/2006\/03\/08\/fighting-misuse-of-the-patriot-act\/","url_meta":{"origin":1168,"position":3},"title":"Fighting Misuse of the Patriot Act","author":"Keith Survell","date":"March 8, 2006","format":false,"excerpt":"I like this person's idea.","rel":"","context":"In "politics"","block_context":{"text":"politics","link":"https:\/\/www.starkeith.net\/coredump\/category\/politics\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":244,"url":"https:\/\/www.starkeith.net\/coredump\/2004\/10\/27\/good-patriot-act-summary\/","url_meta":{"origin":1168,"position":4},"title":"Good Patriot Act Summary","author":"Keith Survell","date":"October 27, 2004","format":false,"excerpt":"This is a good summary of the Patriot Act. Worth a read - it's fairly objective. I always like things that let you make up your own mind.","rel":"","context":"In "politics"","block_context":{"text":"politics","link":"https:\/\/www.starkeith.net\/coredump\/category\/politics\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":416,"url":"https:\/\/www.starkeith.net\/coredump\/2005\/02\/15\/entymology-of-patriot\/","url_meta":{"origin":1168,"position":5},"title":"Entymology of PATRIOT","author":"Keith Survell","date":"February 15, 2005","format":false,"excerpt":"This was so amusing, I'm sharing it with you. It was found on the comments section of a Slashdot article.","rel":"","context":"In "politics"","block_context":{"text":"politics","link":"https:\/\/www.starkeith.net\/coredump\/category\/politics\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/posts\/1168","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/comments?post=1168"}],"version-history":[{"count":0,"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/posts\/1168\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/media?parent=1168"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/categories?post=1168"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.starkeith.net\/coredump\/wp-json\/wp\/v2\/tags?post=1168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}