Posts tagged: Internet

Comcastic “Support?”

authorKeithius | April 24, 2008

Earlier this week, on Monday, I had some Internet trouble.

My ISP, Patriot Media, was recently bought out by that cable company everyone loves to hate, Comcast. On Monday, my Internet stopped working, and so I set about trying to figure out what went wrong.

I saw right away that it seemed as though my local (as in neighborhood) network had finally been switched over to Comcast’s network - the IP had changed to a totally different class A network, and as a further clue, the host name now said “comcast” instead of “patriotmedia.” OK - so why can’t I connect to anything?

I was getting the new IP address via DHCP, so I knew I was at least connected to Comcast - but I could not ping the DHCP, DNS, or Gateway IP addresses I was given. Very strange! So the problem must’ve been on their end.

Ugh. That means I have to call Comcast tech support and probably go through all my troubleshooting all over again.

Sure enough, that is exactly what happened. Even though I’d already done the whole “connect your computer directly to the cable modem” thing, they made me do it again. And again. I mean, I know why they make you do this, and I know that they’re probably told to ignore callers who say “I’m a tech person, I know what I’m doing” (which I did say, in not so few words), but still…

Anyway, they eventually said they’d have to escalate it (duh!) and would it be OK for a tech to call me back on this number? I said sure, made sure they had the phone number right (they did), and hung up.

Several hours later, with no Internet, I was going through withdrawal. Remember, I live on the Internet!

So I called back to get a status report - and they started making me go through the troubleshooting steps again! So I firmly asked for a status report, and they said, basically, “they’re working on it.”

To keep myself amused, I was periodically checking my ‘net connection, resetting my router and cable modem to see if I had connectivity. Finally, after 6 hours, the Internet came back to life and I was able to get back online.

Fast forward to today, and I get a call out of the blue. It was Comcast… calling to see if my Internet was working now.

For those who can’t count, that’s 3 days later they finally called to check in on me.

I guess you could say that this is what “Comcastic” really means - leave your customers hanging for 3 days before following up on something that you fixed 3 days earlier. If they keep using that word in their advertising, well… to quote a great movie, “You keep using that word. I do not think it means what you think it means.”

UPDATE: I have a follow-up post regarding this issue - and it’s good news!

Speed

authorKeithius | February 1, 2008

I saw this while I was downloading something from the Internet today.

Transfer rate

Remember the days when this would’ve been a 2-digit number?

If not, you’re too young to be on the Internet. Get off my lawn!

Long-term Away Messages

authorKeithius | January 3, 2008

Recently, I’ve started using Instant Messaging software again after a long hiatus. I stopped using it (for a variety of reasons) shortly after I left college (back in 2001). Now that I’m back “on IM,” there’s some things I’ve noticed – some of which I used to do myself, but that now just annoy me.

The main one is this: leaving your IM client on all the time – as in 24 hours a day, 7 days a week – but for most of the time, your status is “away.”

I was guilty of doing this back in my college days – leaving IM running all night (usually with some away/status message that I thought was very clever), and then again all day during my classes (again, with some not-really clever status message). Now, granted, being a CS (that’s computer science for the rest of you) major, I did spend a fair amount of time in front of my computer – but even still, something like 75+% of my time was spent “away.”

I never thought of it at the time, but really, in a world where sending an email is free, why in the world would you leave your IM client logged in all the time like that? If you’re not around, why get people’s hopes up by having your client logged in and broadcasting your status to the world? Isn’t it enough to say that if you’re not signed in, that you’re not at your computer? I mean, really, what’s the point of putting up a message saying “I’m not here,” when just … not being there … would send the same sort of message? You might as well put a sign on your empty seat at your desk that says “I’m not sitting here right now.”

Again, I have to say – I was guilty of doing exactly this for many years during college. But now, I just don’t see the point. If you’re going to be away from your computer for a little while (such as for lunch, or just the classic “BRB” – be right back), fine, put up a message. But if you are going to be away from your computer for a long time – for example, you’re going to work and you won’t be back for several hours, or you are going to bed for the night – then just sign off!

Or, at least, that’s my opinion. And with that in mind, I’m signing off. Goodbye!

Applying Old Laws to New Technology

authorKeithius | December 11, 2007

You’ve probably heard of the RIAA and the MPAA (the Recording Industry Association of America and the Motion Picture Association of America, respectively) before. They’ve been in the news a lot lately – suing old people who don’t have a computer for sharing mp3 files on the Internet and so forth.

A recent Slashdot story tells the tale of just how twisted this story has become.

The basic problem here is one of scale.

Before the Internet and P2P, the average person simply did not have the means to undertake large-scale copyright violation. Sure, you could copy a tape, or even a VHS casette, but you still had to:

  1. Pay for the tapes
  2. Pay to distribute them (postage, gas for driving to your friends house, etc.)
  3. Take the time to make each copy individually

So by and large, individual copyright violations remained decidedly small scale. The effects of such violations were not statistically significant1 to the copyright holders (as far as their profit was concerned), so they were not pursued.

Fast-forward to the current day. Now we have the Internet, P2P software, and music is now digital. This is a huge difference - the cost of making copies is now basically $0 (it’s all just bits & bytes), and the cost of distributing it is basically $0 as well (or, rather, the cost started low and is approaching zero, as bandwidth gets cheaper and cheaper).

Now the average person has the means to distribute copyrighted material to a huge audience. Suddenly, this sort of copyright violation is most definitely statistically significant to the copyright holder. (Or, at least they would have you think so - I still maintain that while significant, it is still very, very small.)

And therein lies the problem. Copyright law (as currently written, and, more importantly, as traditionally enforced) does not scale well. It worked fine when there were only a (relatively) few major copyright violators. It doesn’t work well when everyone & their brother can share an entire music store’s worth of copyrighted materials (music, movies, etc.) to the entire world from their bedroom while they sleep!

So what to do?

One way to deal with this is the draconian, heavy-handed legal way. Strictly speaking, any copyright violation is illegal - no matter how large or small. You could crack down on all of it - sue everyone into oblivion. Pass laws to make the possession of devices used to violate copyright illegal. (This has already been done, by the way. Look up the DMCA.) No excuses!

Of course, it’s easy to see that if you did this, we’d end up back in the stone ages, since all sorts of modern technology can be used to violate copyright – this is nothing new. And the courts have already ruled on this, to a certain extent - back when VHS was new, there were lawsuits about it being used to copy movies at home. The courts ruled that this was covered under “fair use,” and that just because a device might be used to violate copyright does not mean that the device itself should be illegal (especially if the devices’ primary purpose is not copyright violation - devices that are specifically engineered to violate copyright fall into a more uncertain gray area, legally speaking).

Unfortunately, this is the method that the RIAA and MPAA have decided to use in enforcing their “rights.” They want to maintain the “status-quo.” They don’t care what new technology comes out - they want the ability of people to copy their stuff (i.e. music and movies) to remain just as difficult as it was before computers & the Internet. As a direct result of this line of thinking, we have things like DRM and rootkits that hijack our computers (without permission) on our music CDs.

The other way to handle this - the way that should be used (in my opinion), is to make an economic incentive for people not to indulge in wide-scale copyright infringement. After all, that’s what kept it under control in the first place!

To a small extent, this is already underway - though not spearheaded by the RIAA or MPAA, by any means. I’m talking, of course, about things like iTunes. Basically, if you make the music cheap enough, and trust to the general “goodness” in people, they will opt to buy music, rather than steal it. Especially if the purchased music includes “perks,” such as higher quality file formats, or maybe on-line access to additional content (movies, websites, interviews, stuff like that - like what you’d find on a DVD’s “extras” section).

At the same time, you have to remove the barriers to “fair use.” Don’t encode these purchased files so that they can only be played on one computer. People expect to be able to play “their” music on whatever device they choose - and they don’t like it when they can’t. And if they can’t, they’ll go get their music somewhere else - that is to say, from copyright violators on the Internet.

The trick, of course, is balance - something that corporate America is notoriously bad at. But if that balance can be struck, I truly do believe that copyright violations (in the form of normal-person file sharing, anyway) will go way down. It’s not “the status-quo,” and it’s certainly not “the way things used to be,” but hey, markets evolve, and companies (and laws) must evolve with them or perish.


1 In commonly heard arguments, you’ll hear people throw around qualifiers such as “large,” “measurable,” or “increasingly significant” in relation to how much of an effect file sharing (as a form of copyright violation) is having on their industries. This is just a trick of rhetoric - these qualifiers have no measurable or defined quantity. Just one person sharing a Britney Spears track with one other person is technically “measurable,” after all. I’ve used the more accurate statistically significant because statistics is math and can be quantified. I could even come up with the formula necessary to determine it, if I wasn’t lazy.

Where’d WordPress Learn to Count?

authorKeithius | November 14, 2007

I direct your attention to a recent post of mine. A look at it from the main page shows “Comments (3)”, but when you actually look at the comments, there are only 2.

Looking at the WordPress admin panel shows the same thing. It thinks there are 3 comments, but there are only 2. What’s going on?

wordpress comments bug

I’ve looked into the issue a little bit, and found a few things:

  • Some people have this problem because they manually delete comments. (I don’t; I use Akismet and the built-in WordPress tools to moderate comments.)
  • Some people reported the problem, but they are all hosted on the WordPress.com site (I obviously am not; I’m self-hosted here at starkeith.net.)
  • I’ve read claims that the bug is fixed. I’m running the most recent version of WordPress - so why is it still happening?

Anyone care to comment on this one? I’m stumped!

Logos | Icons | WordPress Themes

Using Internet Explorer is risky. Click here to upgrade to Firefox, the world's safest web browser for free.